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Apply now Job no: 640531
Work type: Permanent Full Time, Max Term Full Time
Location: Hobart
Categories: Insurance, Team Member, Pay Band 2

Client Manager

Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation, including AAMI, Shannons, GIO, Suncorp Insurance, Bingle & Apia. We have a down-to-earth and open culture, with leaders and mentors who are accessible and willing to help you develop.  Our team of 14,500 people enjoy a wide range of health and wellbeing opportunities and give back to the community through fundraising, volunteer days and community grants.

We are looking for motivated and customer focused professionals to join our property assessing and repair claims team located in the heart of Hobart. We are looking for people with a real interest in providing superior levels of customer service and driven to achieve targets to join our successful, dynamic team.

The Role:

  • Taking ownership of claims and managing a portfolio in conjunction with our Internal and External Assessing team.
  • Case management of claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life.
  • Being the primary point of contact for customers who have experienced loss or damage to their property, and pro-actively providing progress updates as to claim progression.
  • Meeting Key Results Areas, which are in line with overall business objectives

The Requirements:

  • A passion for helping our customers and delivering a great customer experience
  • Confident to work in a high work load and pressure environment
  • Able to demonstrate flexibility and adaptability to constant change
  • Superior written & verbal communication skills
  • High attention to detail
  • Self-motivated and enjoy contributing to a team environment

The Benefits:

  • Fantastic staff benefits including discounted insurances
  • Paid training to set you up for success
  • Flexible working environment
  • Supportive and focused team environment

Hours: This team operates between the hours of 7am-7pm Monday to Friday. This role is based on 37.5 hours a week in our Tasmanian Office.

If you are an experienced Customer Service Professional interested in joining an ethical and fast paced team environment, please submit your details using the "Apply Now" button or contact our resourcing partner Tara at HAYS talent solutions on 02 8226 9659.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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