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Apply now Job no: 640422
Work type: Permanent Full Time
Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD
Categories: First Line Leader, Pay Band 6

Manager Performance & Governance

  • Leadership position within Personal Injury Claims
  • Focus on quality assurance, supplier management, business performance and procedural governance
  • Brisbane or Sydney location, permanent opportunity


The Role

As the Manager Performance & Governance, you will lead a high-performing team within Personal Injury Claims to deliver exceptional claims and injury management under the CTP, Workers Compensation and Life Insurance schemes in which we operate across Australia. Supported by your team, you will focus on best practice quality assurance frameworks,  driving business performance and procedural governance within the schemes and with our third-party providers. This is a key role supporting the claims management capability of Personal Injury Claims.

The Responsibilities

Reporting to the Executive Manager – Personal Injury Claims Management Capability, you will be required to:

  • Lead the Performance and Governance team to design and deliver best practice quality assurance, business performance management, supplier management and procedural governance
  • Manage the Third-Party Provider Panel, maintain relationships and deliver quality control and performance management over arrangements
  • Manage performance improvement and capability framework to address identified quality assurance issues and drive improved quality outcomes
  • Procedural governance to ensure high quality procedures across all schemes and compliance with relevant regulatory and legislative requirements
  • Work with the stakeholders internally and externally to review outcomes and identify trends to deliver industry leading claims performance, claim cost and customer outcomes
  • Seek continuous improvement through analysis of data and reports to identify trends to drive an improvement in performance, cost and productivity
  • Identify opportunities to improve systems, processes and claims management strategies to achieve cost and customer satisfaction improvements
  • Support and encourage the claims teams to engender a high-performance culture and commitment to goal achievement
  • Lead by example by actively participating in team meetings and activities

The Requirements

  • Degree in Law, Business, Commerce or related field – Desired
  • Personal Injury Claims Experience of 3 – 5 years – Preferred
  • Major Project Management / Stakeholder Influence – Strongly Desired
  • Advanced critical thinking with the ability to analyse situations accurately and make effective decisions;
  • Advanced communication skills with the ability to engage and influence stakeholders.
  • Strong leadership capability, demonstrated ability to build and maintain engaged and empowered teams
  • Strong ability to coach and mentor others to build technical knowledge and expertise

Suncorp Benefits:

When you join Suncorp you gain access to a wide range of benefits including:

  • Discounts on Banking, Superannuation and Insurance products (up to 25%)
  • Flexible working arrangements including an agile-work environment, new offices in Melbourne & Sydney and a range of leave options
  • Collaborative and friendly culture promoted through onsite exercise classes, discounted gym memberships and a comprehensive health and well-being program
  • Competitive salary offering with annual bonus scheme

Suncorp Group Limited is a top 20 ASX-listed company with $96 billion in assets. The company has evolved into a unique franchise, delivering highly-valued banking and wealth, and insurance products and services across Australia and New Zealand. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.


If this role sounds like the challenge you have been looking for please submit an application online today. For a confidential discussion please contact Annette frasca on 02 8121 3236.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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