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Apply now Job no: 640403
Work type: Permanent Full Time
Location: Canberra
Categories: Insurance, First Line Leader, Pay Band 5

Leader ACT CTP Claims

  • High potential career development move to further your leadership career
  • Make a real difference providing quality outcomes for our customers and the business
  • Canberra location

The Role:

The purpose of this Compulsory Third Party Claims Leader role is to provide purposeful leadership and direction to claims advisors to create a high performing team environment, providing oversight and management of operational/strategic activities in line with divisional objectives. In this role you will demonstrate the ability to manage positive relationships to co-ordinate activities; meet and maintain required standards and demonstrate continuous improvement in the execution of all business processes and initiatives. The role also involves providing outstanding leadership through role modelling, consistent coaching at all levels to strengthen skills and productivity; and drive activities that build team engagement and employee satisfaction.

Key Responsibilities:

  • Creating a plan to drive performance of the team and/or create claims segment plan that delivers team results against the divisional strategy
  • Motivating, developing, empowering and engaging the team to create a high performing team to drive results
  • Managing day to day workflow; resources, productivity and efficiency, ensuring performance objectives are met
  • Monitoring team results, promoting individual ownership of performance and development
  • Collaborating and engaging with Technical Advisor and Injury Management Advisor to identify and implement technical development opportunities for team members
  • Leveraging and encouraging the expertise and input from Technical Advisor and Injury Management Advisor to build and develop team capabilities in line with development plans
  • Analysing data and reports to identify trends to drive an improvement in performance and productivity
  • Building the profile of the Technical Advisor and Injury Management Advisor role within team

Skills & Experience:

  • Extensive personal injury claims experience, CTP experience will be highly regarded
  • Proven experience in successfully leading a team
  • Knowledge of coaching disciplines and learning styles
  • The ability to develop solutions, courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships
  • Excellent planning and prioritising skills
  • A commitment to delivering a quality differentiated experience to all customers


  • Flexible working arrangements
  • Up to 25% off insurance, Banking, superannuation
  • Discounted home Loan and Personal Loan rates
  • Employee share scheme
  • Study Support, Employee Referral Program ($600), Years of Service Recognition

About the Company:

Suncorp aspires to be Australia’s leading Personal Injury Insurer. Our commitment to our people has inspired a culture where we empower them to make decisions and encourage them to succeed, by creating a supportive environment that recognises achievements. Suncorp Group Limited is a top 20 ASX-listed company with $96 billion in assets. The company has evolved into a unique franchise, delivering highly-valued banking and wealth, and insurance products and services across Australia and New Zealand.


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

If this role sounds like the challenge you have been looking for please submit an application online today. For a confidential discussion please contact Annette Frasca on 02 8121 3236.


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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