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Apply now Job no: 640398
Work type: Permanent Full Time
Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD
Categories: Team Member, Pay Band 5

Service Delivery Advisor (IBM Mainframe and AS400)

Service Delivery Advisor (IBM Mainframe and AS400)

  • Oversight and governance of the Managed Service Provider’s performance both operationally and strategically.
  • Brisbane or Sydney location.

The purpose of this role is to Support the design, development, implementation, governance and provide oversight of the Mainframe and AS400 Managed Services. This is a crucial role to the business: 

  • The IBM systems are critical to the day-to-day operation of key Suncorp Banking and Wealth and Insurance customer-facing systems, plus directly support new initiatives such as Marketplace.
  • Reporting to the Platform Manager you will Collaborate across teams and build strong relationships with customers to match the right solution to each need.

The Role:

The Service Delivery Advisor develops, maintains and continuously seeks improvements to the Service Catalogue and the Managed Service Provider’s processes and procedures to maximise customer experience.

Key Responsibilities:

  • Oversight and governance of the Managed Service Provider’s performance both operationally and strategically.
  • Analyse operational and service level reports/trends relating to service level compliance, performance and operational effectiveness and communicates to key Stakeholders.
  • Develop and provide input into platform architectures and roadmaps.
  • Ensure effective communication and co-ordination of problem solving efforts between the Managed Service Provider and key Stakeholders.
  • Collaborate with the Managed Service Provider to ensure consistency of delivery, adherence to standard processes and continuous improvement opportunities

Skills & Experience:

  • Bachelor Degree in IT, business or related discipline or equivalent experience (mandatory).
  • Formal project management qualifications (desirable).
  • Knowledge of:
    • System development life cycle.
    • Project management practices.
    • Suncorp business and technology environment. 
  • Solid understanding of Agile and Lean methodology
  • Solid understanding of banking and financial industry principals and regulations.


  • Flexible working arrangements i.e. working from home
  • Up to 25% off insurance, Banking, superannuation
  • Employer of choice for gender equality
  • Study Support, Employee Referral Program ($600), Years of Service Recognition
  • Discounted home Loan and Personal Loan rates

 About Us:

Technology, Data and Labs (TDL) is a department that operates as an Agile team that simplifies, differentiates, innovates and delivers for Suncorp. We design unique and innovative banking and insurance product solutions and technology platforms that deliver value for our customers.


At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.  We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For additional information about the company click on link below.


If this sounds like you, apply online today. For further information contact Catriona Walshe on Catriona.walshe@suncorp.com.au




Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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