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Apply now Job no: 640377
Work type: Permanent Full Time
Location: Sydney - Inner Suburbs & CBD
Categories: Insurance, Strategy, Corporate & Professional Services, Pay Band 4

Continuous Improvement Advisor

  • Make a real difference to our people and our customers within this fantastic continuous improvement role
  • A permanent role reporting into the Leader Scheme Customer Solutions
  • An opportunity to collaborate across teams and build strong relationships
  • Sydney CBD location

The Continuous Improvement Advisor role involves co-ordinating and delivering performance coaching specific to the NSW CTP Claims business in line with customer vision, areas of continuous improvement and  legislative requirements. The role will work in partnership with the Claims Team to develop and support delivery of learning and development coaching initiatives to support the achievement of business goals and create value for our customers.

Key Responsibilities include:

  • Driving consistent application of processes & procedures in line with customer vision and legislation
  • Ongoing coaching on NSW CTP technical expertise and excellence across claims & injury  management
  • Developing and maintaining content that is used to the initial and ongoing learning and development of staff
  • Challenging and developing business processes to drive an improved customer experience, cost efficiency and financial performance
  • Supporting Claims team to improve Customer Engagement by incorporating continuous learning opportunities into coaching sessions and broader Department wide training
  • Ensuring consistent approach to recruitment so that staff with the right skillset are employed and retained
  • Collaborating with Group Learning and PX functions to leverage support from relevant group functions for recruitment and learning.

Skills & Experience:

  • Minimum 5 years Personal Injury Claims Experience
  • Experience with business coaching and delivery
  • The ability to establish mutually beneficial relationships built on personal credibility and expertise
  • The ability to work with all leadership levels and demonstrate a pragmatic and commercial approach to learning
  • High degree of business acumen, understanding of business drivers associated with the learning and development function
  • Demonstrated ability to work in a high performing team, willingness to share best practice and capable of giving and receiving candid and constructive feedback
  • Experience in learning design, facilitation and/or project management
  • Awareness of the tools, techniques and modalities to enable delivery of learning solutions


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

If this role sounds like the challenge you have been looking for please submit an application online today. For a confidential discussion please call Annette Frasca on 02 8121 3236.


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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