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Find Suncorp Careers on:

Apply now Job no: 640335
Work type: Max Term Full Time
Location: Sydney - Inner Suburbs & CBD
Categories: Insurance, Strategy, Corporate & Professional Services, Team Member, Pay Band 4

Injury Management Advisor

  • Ensure quality decisions are made within claims management
  • Mentor and coach Claims Advisors
  • Sydney CBD location
  • 12 month contract

Our Culture:

This is a place where you can make a difference in our customer’s lives through the work you do. We are down-to-earth and open and our focus is firmly on what you do, not when and where you work. Outcomes matter. Positively impacting the community is important to us and you can give back through fundraising, volunteer days and grants.

The Role:

The Injury Management Advisor is paramount to ensure the quality of the decision making process within claims management and promoting consistency in approach and compliance to legislation.

You will be responsible in providing clinical and injury management technical expertise to assess personal injury claims for treatment and rehabilitation requirements as well as being accountable for the coaching and mentoring of the Claim Advisors.

Key responsibilities:

  • Provide clinical and injury management technical expertise to assess personal injury claims
  • Assess and advise on appropriate treatment and rehabilitation requirements
  • Coach Claims Advisors to ensure a sound understanding of Injury Management is applied when making decisions
  • Engage with service providers, claimants, solicitors and claims staff
  • Influence effective claims strategy though timely and cost effective intervention
  • Support the team leader to identify development opportunities and trends to improve individual and team performance
  • Ensure appropriate implementation of legislative guidelines and schedules into the business
  • Engage with other Injury Management Advisors for complex decision making, advice and feedback
  • Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives

Required qualifications/experience:

  • Allied health background and qualifications
  • 3+ years hands-on face-to-face clinical injury management experience
  • Prior Workers Compensation/CTP/Return to work experience will be advantageous
  • Excellent communication skills – ability build rapport and communicate complex information with a variety of stakeholders including staff and allied health professionals
  • Strong written skills including computer literacy
  • Strong analytical skills and ability to develop solutions
  • Ability to coach and mentor Claims staff to build technical knowledge and expertise
  • Strong commitment and a high degree of integrity to help meet and exceed customer expectations


If you are seeking a long-term sustainable career, Suncorp will provide you with the tools to develop your career and invest in the future.

You will benefit from joining a dynamic team who are motivated and professional about what they deliver to clients, with a strong focus on execution and who are afforded autonomy and accountability in their day-to-day work.

If this sounds like you, apply online today. For further information, please contact Annette Frasca on (02) 8121 3236.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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