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Apply now Job no: 640286
Work type: Max Term Full Time
Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD
Categories: Analyst, Motor Claims Admin, Team Member, Pay Band 3

Investigations Review Officer

  • Fraud & Intelligence
  • 12 Month secondments / Contracts with view to extension
  • Flexible working conditions
  • Brisbane, Melbourne or Sydney locations 

The role

We currently have exciting opportunities for Investigation Review Officers to join our Insurance team. The role involves the investigation, coordination and management of suspected fraudulent claims to minimise claims costs and reduce any possible exposure to fraudulent activity.

Key responsibilities will include – but will not be limited to:

  • Conducting telephone recorded interviews, completing relevant searches, requesting supporting documents and conducting other enquiries to determine the legitimacy of claims referred to Investigations.
  • Analysing information obtained accordingly
  • Providing clear specific instructions to External Investigators to conduct further enquiries and report back on findings to enable correct decisions to be made in a timely manner
  • Documenting claim decisions and notifying customers of those decisions in writing
  • Making appropriate decisions on claims taking into account all relevant information available
  • Building relationships and liaising with external authorities and law enforcement agencies to make relevant enquiries and referrals
  • Working closely with stakeholders to ensure and promote strong working relationships

Skills & Experience

  • Motor and/or Property claims experience
  • Investigations related experience and/or studies
  • Exceptional customer focus – internal and external
  • High level of administrative skills with a high level of accuracy and attention to detail
  • High level organisational and time management skills
  • Analytical thinking
  • Knowledge of Insurance Contracts Act and General Insurance Code of Practice highly regarded
  • Practical experience or qualifications in investigations is highly desirable


  • Up to 25% off insurance, Banking, superannuation
  • Employer of choice for gender equality
  • Study Support, Employee Referral Program ($600), Years of Service Recognition
  • Discounted home Loan and Personal Loan rates

If you are a highly engaged individual who is motivated by the idea of a new challenge, then please put your application in today, for more information or contact Divya on 02 8226 9659.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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