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Apply now Job no: 640271
Work type: Permanent Full Time
Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD
Categories: Marketing & Communications, Strategy, Corporate & Professional Services, Business Leader

Executive Manager, Digital Maturity Acceleration

  • Transform the digital maturity of Suncorp at an accelerated pace
  • Develop and deliver the long term digital channel strategy
  • This role can be Sydney, Melbourne, or Brisbane based

The Role

As the Executive Manager Digital Maturity Acceleration, you will support the transformation of the digital maturity of Suncorp at an accelerated pace and to enable Suncorp to respond appropriately to the emerging digital competitive environment.

More specifically, you will:

  • Develop and deliver the long term digital channel strategy required to meet business objectives
  • Elevate Digital foresight (outside-in thinking, external networking, trend tracking) to the Customer Marketplace team, as well as broadly to Insurance and Banking
  • Bring global best practice to inform future planning for Digital channel and continue to challenge current ways of working
  • Leverage insights from the Market and Customer Insights team to support strategic digital recommendations
  • Digital enablement of customer propositions for customer journeys, integrated offers, reward and recognition and other digital content
  • Digitisation advocacy – driving greater business model digitisation for better customer outcomes
  • Lead engagement with TDL to ensure successful digitisation outcomes and ensure single prioritized digital domain funnel of work
  • Collaborate with key internal partners to develop opportunities.
  • Collaborate with other functions to translate strategies and initiatives into the overall customer marketplace business architecture for implementation
  • Define and measure success metrics for the Digital business and for the acceleration of digital maturity.

Skills & Experience:

  • A wealth of experience driving digital strategies and driving commercial outcomes, ideally from an insurance or banking environment
  • Leadership gained within a distribution environment or across the sales, product, marketing or customer relationship management activities
  • A deep understanding of user behaviour in a digital environment and up to date knowledge of current online marketing concepts, channel economics and trends
  • Technical knowledge; strong analytical and evaluation skills with experience in driving brand awareness opportunities and delivery end-to-end digital user experiences
  • Experience in driving operational improvements to meet broader strategic and actionable imitative from multiple business functions
  • Able to quickly develop and demonstrate in-depth knowledge of stakeholder business areas and manage stakeholder expectations
  • Extensive knowledge of eCommerce, Web Analytics and Digital Marketing

Our Culture

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.  We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Click to apply or for more information contact Daniel Kefalas on 02 8121 3220

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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