Welcome to the Suncorp Group Recruitment website

Filter results

Work type




Job Type
Leader Profile
Payband (Suncorp employees only)

Applicant sign-in

Check on the progress of your application

Sign in here

Agency sign-in

Submit and View status of applicants to Suncorp

Sign in here

Contact us

Email: recruitment@suncorp.com.au

Find Us

Find Suncorp Careers on:

Apply now Job no: 640251
Work type: Max Term Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Insurance, Team Member, Pay Band 4

Senior Claims Advisor

Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation. We have a down-to-earth and open culture, with leaders and mentors who are accessible and willing to help you develop. Our team of 14,500 people enjoy a wide range of health and wellbeing opportunities and give back to the community through fundraising, volunteer days and community grants.

  • 12 month contract

About the role:

Due to exciting internal progression we have an opportunity for a Senior Claims Advisor to join our CTP Claims business. This busy and varied role will see you managing a portfolio of CTP claims from inception, investigating liability, providing reasonable and appropriate treatment and rehabilitation, gathering and analysing medical and financial documentation, assessing the value of the claim and negotiating settlement.

  • Proactively manage a portfolio of claims in accordance with legislative, regulatory and procedural guidelines to achieve cost effective and timely claim resolution.
  • Effectively utilise computer systems and technology to manage work, time and processes.
  • Consulting with internal stakeholders to discuss and seek advice in relation to claims decisions and file direction.
  • Build, enhance and maintain quality relationships with all internal and external customers to ensure customer expectations are met and exceeded.
  • Requirement to work autonomously and as part of a team.
  • Effectively communicate decisions and negotiate to achieve successful outcomes.
  • Develop skill sets and expand knowledge through mentoring and attending internal and external training/seminars.

 To be successful in this role you should have:

  • Tertiary qualification in Business, Commerce, Law, Insurance or related filed - Desired
  • Proven ability to communicate and build rapport with various stakeholders
  • Strong problem solving and resolution capabilities
  • Confidence in negotiating and decision making
  • Ability to interpret complex information and respond by developing appropriate actions
  • High standard of written communication across traditional and electronic communication media
  • At least 3 years experience with managing a portfolio of claims and/or personal injury experience.
  • Display behaviours that contribute and drive a positive culture.

We are seeking highly motivated, goal orientated and results driven candidates that have a willingness to help people in their time of need and deliver outstanding customer service. We will provide exceptional working conditions, personal development plans and you'll be supported by people who are experts in their field.

If this sounds like you, apply online today. For further information, please contact Annette Frasca 02 8121 3236.


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

Back to search results Apply now Refer a friend