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Apply now Job no: 640006
Work type: Permanent Full Time
Location: Auckland
Categories: Insurance, Team Member, NZ-A1-A5

Case Manager

Case Manager

  • Great opportunity to join the income protection team
  • Full-time Auckland based
  • Think big and be your best!

The role

A fantastic opportunity has become available to join the Income Protection Team as a full-time Case Manager based in Auckland CBD. In this role you will be managing a portfolio of disability claims, and you will work on the claim from the start to finish, where you will provide technical, legal and medical knowledge to the customers. This role is a full-time position with hours consisting of Monday – Friday 8:30am to 5:00pm.

Key Responsibilities

  • Work with and admit claims within agree authority limits, for portfolio which includes complex claims, that have technical, legal and medical features requiring in depth analysis
  • Assess and manage claims, evaluating medical condition and limitations regarding occupation, and establish expected duration of claim
  • Enhance the reputation of the claims team and Asteron by delivering superior customer service and demonstrating integrity and empathy

Skills and experience

  • Case management experience
  • Life insurance product knowledge
  • Some financial knowledge, including interpretation of financial accounts both personal and business, interpreting IR information and company structures
  • Good understanding medical terminology
  • Medical training is desirable
  • Accounting skills desirable


  • 50% discount on Vero insurance products 
  • Positive, inclusive team environment where we welcome individuality and celebrate diversity 
  • Ongoing learning & development opportunities 
  • Flexible work arrangements embracing a healthy work/life balance 
  • Discounted medical insurance through Southern Cross 

About the company

Kick Goals – We take action. We deliver. We own it. 

Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life. This is a place where you can make a difference in our customer’s lives through the work you do. We are down-to-earth and open and our focus is firmly on what you do, not when and where you work. Outcomes matter. Positively impacting the community is important to us


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

If this role sounds like the challenge you have been looking for please submit an application online today. For a confidential discussion please call Eliza Wright on 09 363 5717

Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time

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