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Apply now Job no: 639992
Work type: Flexible Part Time
Location: Brisbane - Outer Suburbs
Categories: Banking, Call Centre, Contact Centre, Team Member, A 3

Inbound Customer Value Specialist – Work at Home


  • Work from the comfort of your own home – Part time hours
  • Dynamic, supportive and fun team environment
  • Competitive salary and bonuses + staff discounts

Suncorp is one of the largest banks in Australia and our group employs over 14,000 people across Australia and New Zealand. Our customers have access to 220 branches, agencies and Business Banking Centres across Australia and over 2200 ATMs. Suncorp Bank is also proud to be Money magazine's Bank of the Year for 2015 and Business Bank of the Year 2016.

We have exciting new opportunities available in the Work at Home Inbound Sales & Service team for people who are passionate about giving exceptional service to our customers.

We are looking for motivated and customer focused professionals to join our high performing sales & service team where you are able to work on a flexible part time basis from the comfort of your own home. We are proud to have a specialist team who have the opportunity to work at home. We are looking for people with a real interest in providing superior levels of customer service and driven to achieve sales targets to join our successful, dynamic team.

 Please note that successful applicants must live within a 30 minute radius of the Carindale shopping centre. 

The role will require you to:

  • Take incoming calls from Suncorp Bank customers,
  • Identify opportunities to refer additional products to suit our customer's needs
  • Deliver exceptional customer experiences
  • Work within a quality driven and compliant environment.

To be successful, you will need:

  • Previous Customer Service/sales experience
  • A passion for Customer Service excellence,
  • Superior written & verbal communication skills,
  • Self-motivated and enjoy contributing to a team environment
  • Australian Residency, citizenship or eligibility to work permanently in Australia.
  • Home phone line, internet connection, desktop PC or Laptop and a home office set up.
  • You must live within 30 minutes of our Carindale hub.


You will be required to commit to 20 hours a week. These hours will be rostered as 4 x 5 hour shifts within the availability you supply. However we are looking for people who have availability across a minimum of 5 days. Our hours of operation are 5am -11pm, 7 days a week. Your shifts will also need to align to our customer needs and as such you will need to be available to start your shift from 1pm and/or work some evenings up until 11pm. You will also have the ability to add more hours to your roster as you wish when additional shifts are available.


Initial 5 weeks full time working Monday – Friday 8.30am – 4.30pm. Please note you will need to be available to work full time during the training period.


  • Up to 25% off insurance, Banking, superannuation
  • 25% off the best premium across personal insurance brands and products
  • 10-20% off Life insurance products
  • 10% off GIO business insurance

About the Company

Suncorp Group Limited is a top 20 ASX-listed company with $96 billion in assets, employing over 14,500 people. The company has evolved into a unique franchise, delivering highly-valued banking and wealth, and insurance products and services across Australia and New Zealand.


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time

If you are self-motivated, results driven and have a passion for providing outstanding customer service over the phone then this is the role for you!  Applications will be closing shortly, so if this sounds like the role for you then please apply now! Please contact our Resourcing team on 02 82269659.

Reference - 639992

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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