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Apply now Job no: 639984
Work type: Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Call Centre, Insurance, Team Member, A 3

Customer Value Specialist

  • Start date 9th April 2018 - CBD Location
  • Supportive and energetic team
  • Excellent training, benefits & rewards

The Role

Your role as an Inbound Customer Service Specialist is to provide our customers with services to meet their needs. Our customers have worked hard for their lifestyle and we want to help them protect their today and tomorrow, and it makes us feel good to help them! You will enjoy delivering exceptional service, speaking to customers over the phone and using your initiative to understand their needs and provide solutions.

Key Responsibilities

Receiving a high volume of inbound calls from our insurance customers you will be:

  • Delivering a seamless customer experience that provides value for our customers
  • Identifying the appropriate solutions to meet our customer’s requirements
  • Achieve customer service and referral targets for all customer segments
  • Advocate customer propositions to create value for customers through products and services under multiple brands across banking, wealth, life, personal and commercial insurance

Skills & Experience

  • Experience in customer service
  • Effective interpersonal and communication skills
  • Computer literacy and navigation skills

Shifts: You will be required to work Monday – Friday and your start time will be rostered within the start windows below.

Monday to Friday

  • Start window between 8am - 11am

Training: Initial 4 weeks training provided working Monday – Friday 8.30am – 5.00pm


  • Up to 25% off insurance, Banking, superannuation
  • Employee share scheme (permanent employees only)
  • Study Support, Employee Referral Program ($600), Years of Service Recognition


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

For more information please contact Tara on 02 82269659 or submit your application without delay!

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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