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Email: recruitment@suncorp.com.au

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Apply now Job no: 639603
Work type: Permanent Full Time
Location: Sydney - Inner Suburbs & CBD
Categories: Call Centre, Insurance, Team Member, Pay Band 3

Client manager

  • Contribute to a performance culture that is customer focussed
  • Supportive and energetic team

The Role

We are looking for motivated and customer focused claims management professionals to join our Property & Speciality Claims team located in Sydney. You will have a real interest in providing superior levels of customer service, delivering outstanding claims management, and driven to achieve targets.

Key Responsibilities

  • Within a team environment, jointly manage a diverse portfolio of domestic and commercial property claims to provide support to customers within policy entitlements, organisation of repairs and management throughout the claims life.
  • Liaise with intermediaries, vendors, loss adjusters, and customer and pro-actively providing updates as to claim progression.
  • Record accurate claims information into claims systems
  • Participate in continuous improvement opportunities, initiatives and projects
  • Ensuring claims are efficiently and cost-effectively managed in line with targets
  • Interpret and apply multiple policy wordings across domestic and commercial property products
  • Meeting Key Results Areas, which are in line with overall business objectives

Skills & Experience

  • Minimum of 2 years of claims management experience, preferably of property claims
  • A passion for helping our customers and making a difference
  • Resilience to work well under pressure
  • Ability to demonstrate compassion and empathy for the customer
  • Superior written and verbal communication skills
  • Strong ability to interpret and analyse multiple policy wordings and reports


  • Up to 25% off insurance, Banking, superannuation
  • Study Support, Employee Referral
  • 25% off the best premium across personal insurance brands and products

About the Company

Kick Goals – We take action. We deliver. We own it.

Suncorp Group Limited is a top 20 ASX-listed company with $96 billion in assets, employing over 14,500 people. The company has evolved into a unique franchise, delivering highly-valued banking and wealth, and insurance products and services across Australia and New Zealand.


We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

If this role sounds like the challenge you have been looking for please submit an application online today.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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