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Apply now Job no: 639494
Work type: Permanent Full Time
Location: Melbourne - Inner Suburbs & CBD, Melbourne - Outer Suburbs
Categories: Banking, First Line Leader, Pay Band 3


Store Leader- Richmond

  • Richmond location
  • Monday to Friday trade with flexibility needed for weekends if required for other stores within the hub

WE ARE TRANSFORMING THE WAY CUSTOMERS INTERACT WITH FINANCIAL SERVICES.

Suncorp is doing things differently. This unique role will be based in Richmond, where you will inspire a great team to achieve customer satisfaction, every day.

YOU will genuinely be at the forefront of shaping our new Suncorp world for your colleagues, and create a better today for our customers. The store showcases all that Suncorp has to offer customers, ensuring we are matching our customers with the best position product for them, ensuring we are making a better today for them!

What?

Our customers’ needs have changed and we’ve listened, so we’re created a space where simplicity, flexibility, technology and design converge to help us build deeper relationships with our customers that creates value for their everyday. The store houses a fully functional financial services space, where we can cater to a wide range of customer needs through our portfolio of brands and are looking for candidate to help us fulfil this exciting ambition.

Why You?

  • You have proven customer experience skills, you create great customer relationships and you always put your customers’ needs and wants first
  • You like to take action and deliver -  You enjoy following up with your team to ensure excellence in customer service
  • You are curious and have the courage to try new things, be different and learn
  • You thrive on change and will challenge the status quo to come up with innovative ideas and new ways of doing things.
  • You are a problem solver who likes to think outside the box and use your creativity.

The Job:

You will create a fun flexible environment where your team will continually provide solutions for our customer's diverse needs in a constantly changing landscape. Using your people leadership experience you will encourage outside the box thinking with a team who is passionate about creating a superior customer experience. You will have experience in finance, a retail or sales and service management environment and will adapt this to coach, mentor and bring out the best in your team. The solutions your team would be providing customers will vary between banking, insurance, with knowledge across a various network of brands such as Suncorp, AAMI, APIA & GIO.

Day to day duties may include:

  • Light Cash Handing.
  • Outbound Telephony to connect with customers.
  • Assisting customers with Digital Banking alternatives (Online, ATM & Self Service).

The Finer Details:

  • 3 direct reports in conjunction with working with the broader marketplace
  • Generous salary, bonuses and employment benefits
  • Career coaching and mentoring opportunities
  • Permanent Opportunity

Are you keen to become part of our innovative customer service environment? If your answer is YES, click apply or contact Suzie Singh on  02 8121 3249

 

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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