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Apply now Job no: 639487
Work type: Max Term Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Call Centre, Insurance, Team Member, Pay Band 3


Fleet Claims Officer

Working as a Fleet Motor Claims Officer your primary responsibility is to provide a customer focussed efficient and cost effective claims service.  This is a versatile phone based Claims Officer role where you will be dedicated to helping multinational customers to ensure we are providing them with the right service. In this unique call centre environment, you are responsible for making decisions for our customers and progress their claim at every opportunity. This role is based in our Brisbane Square office on a 12 month contract.

Duties include;

  • Inbound and outbound calls from customers, suppliers and intermediaries relating to commercial claims.
  • Lodging new commercial claims and managing existing claims through the team management process.
  • Providing timely claim updates to customers, intermediaries and claims stakeholders.
  • Reviewing reports to identify next steps for the claim.
  • Communicating with various internal and external stakeholders
  • Using Product disclosure statements to determine claims acceptance.
  • Resolving internal and external issues and complaints
  • Recording accurate claims information into claims management systems.

To be considered for the role you will have previous customer service experience, ideally in the insurance industry. You would have been involved in handling customer negotiations to reduce the customer’s effort and identify the best outcome for both the customer and the company. You will also have;

  • Demonstrated passion for delivering exceptional customer outcomes, and identify opportunities to reduce customer effort.
  • The ability to take ownership and resolve customer issues
  • Ability to demonstrate a clear approach to decision making where all relevant factors are taken into account.
  • Superior time management skills and ability to prioritise
  • Proven experience of working well within a team in a fast-paced environment
  • Ability to clearly and confidently negotiate with Customers and stakeholders
  • Strong computer literacy with the ability to learn multi platform claims systems. 
  • Prior insurance experience is preferable however is not mandatory.

If you believe you have this experience or similar and passion for starting a career in Suncorp we'd love to hear from you. For further information, please refer to the attached position description or contac Priti on 02 8226 9659.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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