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Apply now Job no: 639465
Work type: Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Insurance, Team Member, Pay Band 4

Senior Claims Advisor - Speciality Claims

  • Work on complex Product & Public Liability claims
  • Flexible work environment
  • Brisbane location

Our Culture:

Suncorp Insurance strives to provide protection and peace of mind to our customers. Personal Injury Claims aspires to be Australia's leading Personal Injury Insurer. Our commitment to our people has inspired a culture where we empower them to make decisions and encourage them to succeed, by creating a supportive environment that recognises achievements.

The Role:

The Personal Injury Claims business currently has an exciting opportunity for an experienced Claims Management professional to join the Brisbane CBD team as a Senior Claims Advisor – Specialty Claims.

Based in Brisbane, in your new role you will be responsible for managing a range of public and products liability personal injury claims from across Australia. 

Key responsibilities:

  • Assess and determine policy coverage and liability;
  • Obtain and review medical, financial and investigative to assist in the accurate assessment of the value of each individual claim;
  • Contribute a high level of technical skills and knowledge in the negotiation and settlement of claims;
  • Negotiate claims settlements with claimants direct or their solicitors in line with legislative, regulatory and procedural guidelines;
  • Ensure legislative compliance timeframes are met in conjunction;
  • Utilise and collaborate with relevant internal specialists to discuss and action plan file direction;
  • Mentor and coach junior members of the team.

Required qualifications/experience:

  • Tertiary qualifications in either Business, Legal, or Finance areas - desirable
  • Strong knowledge of and experience in managing public and product liability injury claims
  • Outstanding attention to detail and the ability to thrive under pressure
  • Exemplary written and verbal communication skills
  • Exceptional problem-solving abilities and the confidence to make timely decisions
  • Outstanding customer service focus
  • Excellent time management skills


If you are seeking a long-term sustainable career, Suncorp will provide you with the tools to develop your career and invest in the future.

You will benefit from joining a dynamic team who are motivated and professional about what they deliver to clients, with a strong focus on execution and who are afforded autonomy and accountability in their day-to-day work.

If this sounds like you, apply online today. Or for more information please contact Annette Frasca on 02 8121 3236.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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