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Apply now Job no: 639134
Work type: Permanent Full Time
Location: Wellington
Categories: Call Centre, Insurance, Team Member, NZ-A1-A5

Customer Service Consultant

  • Are you customer focussed?
  • Kick goals in this contact centre role

Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life.  

Our Asteron life brand is all about helping Kiwis and their families celebrate life while we look after the insurance bit. We're good at it too. We've been named Best Life Insurance Company in New Zealand for 2015 by the World Finance Global Insurance Awards. We were also named Life Insurance Company of the Year 2013 and 2014 by the New Zealand Insurance Awards.

We’re experts in life and living insurances.  Our products are sold through impartial, professional financial advisers so customers have access to great advice and service.

And now we’re now looking for people to join our team and build on our success.

Just being good isn’t enough...We're looking for excellence…
We are looking for people with a passion in providing superior levels of service to join our high performing Inbound Contact Centre team.

The Role:

This is a fulltime role Inbound Customer Service role from Monday to Friday between the hours of 8am and 6pm. In this role you will answer calls to our inbound customer service team that supports our Asteron life policies.   You will provide a high level of service to customer so that their enquiries are solved on the first call.

Skills and Experience:

  • Proven Contact Centre experience (minimum 1 year experience)
  • Proven and extensive Customer Service experience
  • Strong communication skills
  • Flexible to work in rotating shifts
  • Proven experience or have an interest in the finance/insurance industries is an advantage


  • 50% discount on Vero insurance products 
  • Flexible leave of up to 4 days per year
  • Ongoing learning & development opportunities 
  • Flexible work arrangements embracing a healthy work/life balance 
  • Discounted medical insurance through Southern Cross 
  • 1 paid volunteer day per year to contribute to the cause of your choosing 
  • Flexible benefit $250 annually, e.g. for gym membership or hobbies
  • Flexible career break opportunities 
  • 10 days’ paid sick leave per year + 5 days of domestic leave 
  • Employee assistance programme offering counselling sessions at difficult times free of charge 
  • Opportunity to join the employee share plan 
  • Corporate discounts at multiple retailers and service providers 
  • Free annual flu vaccination


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

If this role sounds like the challenge you have been looking for please submit an application online today. For a confidential discussion please call Angela Reddy on 09 363 3965



Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time

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