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Apply now Job no: 638941
Work type: Max Term Full Time, Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Analyst, Insurance, Team Member, Pay Band 5

Operations Performance Advisor

  • 12 month contract role
  • Design innovative solutions to business issues
  • Brisbane Location

The Role

The role of Operations Performance Advisor involves lifting the performance of the Operations Delivery department through the facilitation of the various Program of Work initiatives, and to increase effectiveness in line with the Group strategy.

Key Responsibilities

  • Provide detailed process, data and trend analysis to Operations teams
  • Design innovative solutions to business issues
  • Implement performance improvement initiatives, focussing on financial improvements, customer experience and staff engagement
  • Ensure initiatives/solutions lead to the achievement of the Insurance Operations strategy and are prioritised on this basis
  • Develop and maintain complete process inventory for Operations, including ongoing maintenance and change control of procedures
  • Identify and prioritise system improvements linked to improvement initiatives identified
  • Work with the Business Improvement team and Operations leaders to ensure activities, standards and resourcing levels are appropriate, and variations are justified
  • Creation of operational reporting for ongoing monitoring and measurement of performance using workflow tools, FTE models etc., in conjunction with other analytical/reporting teams
  • Assist the quality monitoring specialists in the design, review and maintenance of the quality framework for Operations
  • Manage external vendor relationships and drive improvement in vendor performance
  • Prepare project/action plans together with the leadership team and stakeholders

Skills & Experience

  • A degree in business, commerce or a related field
  • An understanding of Business Process Automation software and platforms e.g. Automation Anywhere
  • Understanding and experience of Agile and Lean methodologies
  • Experience in Business Process Analysis
  • Strong experience leading operational improvement of both process and systems
  • Demonstrated ability to investigate and analyse data, to draw conclusions from the findings and to recommend solutions or opportunities for improvement.
  • Experience with creating user stories and acceptance criteria
  • Ability to develop innovative solutions to complex business problems and deliver solutions within restricted periods of time


  • Flexible working arrangements
  • Up to 25% off insurance, Banking, superannuation
  • Discounted home Loan and Personal Loan rates
  • Employee share scheme
  • Study Support, Employee Referral Program ($600), Years of Service Recognition

About the Company

Suncorp Group Limited is a top 20 ASX-listed company with $96 billion in assets. The company has evolved into a unique franchise, delivering highly-valued banking and wealth, and insurance products and services across Australia and New Zealand.


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

If this role sounds like the challenge you have been looking for please submit an application online today.



Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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