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Apply now Job no: 638508
Work type: Max Term Full Time
Location: Sydney - Inner Suburbs & CBD, South Coast, Brisbane - Inner Suburbs & CBD
Categories: Insurance, Team Member, Pay Band 3


CTP Intermediary Underwriting Operations Officer

The role

The CTP Intermediary Underwriting Solution team work with intermediaries, delivering specialist underwriting solutions, maintaining scheme data integrity and regulatory operations whilst meeting group and statutory compliance obligations.

This role ensures consistent underwriting decisions and solutions, ensures the integrity of scheme data and establishes and supports intermediary operations relating to agent set-up, receipt and cash allocation reporting.

We are recruiting multiple CTP Intermediary Underwriting Operations Officers to work in Brisbane or Sydney until June 2018.

Key accountabilities will include but not be limited to:

  • Respond to a broad range of CTP technical queries, providing consistent advice and solutions
  • Seek advice/input from Underwriters regarding complex technical decisions and issues
  • Responsible for intermediary agent creation, system access provision and maintenance of client records
  • Ensure intermediary payments are reconciled in the bank account, receipted and posted to policy records
  • Provision of Production Summary and Statement of Accounts to intermediaries on a weekly and monthly basis
  • Validation of Common Expiry Date (CED) Fleet policy creation
  • Ensure a consistent approach to data quality across all schemes to support regulatory reporting in the management of operational tasks
  • Elevating the customer by enhancing and maintaining quality relationships with internal and external customers
  • Manage customer complaints
  • Ensure compliance with group and statutory risk and compliance policy and procedures
  • Ensure accurate recording of data for activities on the enlighten management system

The successful candidate will possess the following experience, skills and qualifications: 

  • Experience of working in commercial CTP insurance or motor insurance in an underwriting support, customer service or related role – highly regarded
  • Demonstrable knowledge of CTP or motor insurance and underwriting
  • Competent Microsoft Office skills – particularly Excel (highly regarded)
  • Effective communication skills including the ability to convey and explain information coherently and confidently both oral and written (role requires telephone support and email support)
  • A customer service focus and a commitment to delivering a quality differentiated experience
  • Resilience - responding calmly to frustrations, obstacles and opposition
  • Strong negotiation skills – exploring opportunities with a view to mutual benefit and outcome
  • Time management skills including the ability to prioritise work without supervision

These positions represent an opportunity to work for an ASX top 20 company, in a professional and supportive culture with access to future career development opportunities.

If this sounds like you, apply online today. Contact Divya on (02) 8226 9659 if you require any further information after reading the position description.

 CTP Intermediary Underwriting Operations Officer_Position Description.pdf

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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