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Apply now Job no: 638441
Work type: Permanent Full Time
Location: Sydney - Inner Suburbs & CBD
Categories: Finance & Treasury, First Line Leader, Pay Band 6


Manager, Service Provider Relationships

About the role

The objective of this role is to manage the Group’s investment operational service provider relationships including Custody & Investment Administration Services and External Investment Managers.

More specifically you will:

  • Establish an enhanced Relationship Management Framework with the Custodian and Service Providers across the Suncorp Group.
  • Have accountability for custodian relationship including:

    • Monitoring and oversight of Service delivery against agreed KPIs
    • Agreeing monthly service provider performance against agreed KPIs with reporting
    • Reporting to various management committees on the performance of service provider
    • SLA/ contract management ensuring service standards remain in line with market best practice
    • New services and product implementation across the Group
    • Due diligence
    • Operational improvement enablement
    • Coordination and prioritisation of all requirements/ deliverables with internal and external stakeholders
    • Fee negotiations
    • Identification and resolution of service deficiencies
  • Have accountability for the operational and governance relationship with external investment managers

    • Monitor and oversee service delivery to Investment Management Agreement
    • Operational due diligence (both initial and ongoing)
    • Key point of escalation for all operational queries
    • Provide assistance in the contract negotiation with legal on all operational elements
    • Ensure all governance and compliance obligations are adhered to by the external investment managers
    • Report to various management committees on the performance of the external investment managers, including the reporting of any breaches and operational  incidents.
  • Have accountability for operational relationship with technology vendors for Investment Functions.
  • Efficiently manage the material outsourcing and integrated risk assessment process for Investment Service Providers
  • Manage the joint pipeline of non-BAU initiatives including the management of internal expectations and deliverables.
  • Key point of escalation for all service queries from business functions and services provider.
  • Manage of the service provider invoicing and inter-company recharge process.
  • Assist Suncorp in delivering its strategic initiatives, as required
  • Contribute to the management compliance, governance and risk management framework.
  • Ensure, review and maintain the Group’s Investment Compliance framework, including Group Investments’ Obligation Register and controls testing plan
  • Keep abreast of industry changes relating to investment governance, risk and compliance frameworks
  • Identify opportunities to ensure that everything that we do is aligned to our strategic priorities, including the Marketplace

What you will need to succeed

  • Proven experience in developing third party relationship management governance models and capabilities to cater for the needs of large and diverse stakeholders.
  • Experience in managing outsource provider relationships to ensure service delivery standards are met and continue to evolve with ongoing market standards (contract, commercials and SLA).
  • Proven experience in developing and conducting operational risk due diligence and assurance programmes on custodians and investment managers including capability and ongoing due diligence reviews.
  • Thorough understanding of connectivity of activity between multimanager frameworks required to deliver on SLAs.
  • Thorough understanding of the end to end operating model for an Asset Manager Organisation and the interaction with service providers to enable strategic objectives to be met.
  • Experience in evolving service provider delivery to meet strategic and tactical business requirements.
  • Experience in ensuring operational and implementation activities are deployed in a manner to ensure accuracy and to mitigate risk, whilst meeting SLA deliverables.
  • Demonstrated leadership skills.
  • Demonstrated ability to operate at a strategic level.
  • Demonstrated ability to work collaboratively, to successfully manage strategic change and evolution of the business.
  • Demonstrated ability to negotiate commercial terms with third party providers
  • Awareness of investment instruments, portfolio management, asset classes, investment mandates, investment structures and investment management processes. Additionally, understanding how institutional investors, investment managers, and custodians interact.

What Suncorp will offer in return:

  • High potential career development opportunities at an ASX top 20 company on the move
  • A professional, supportive and friendly culture
  • A range of corporate and life style benefits
  • Employer of choice for gender equality

Click to apply or for more information contact Daniel Kefalas on 02 8121 3220

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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