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Apply now Job no: 638288
Work type: Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Call Centre, Motor Claims Service- CSC, Contact Centre, Team Member, Pay Band 3

Claims Officer - Commercial Motor Insurance

  • Are you resilient and understand the importance of putting your customer first in everything that you do?
  • Do you want to be a part of an exciting, passionate, collaborative and supportive team environment?
  • Are you seeking a role where personal development and career progression are encouraged and supported?

Our Commercial Motor Insurance division is currently seeking resilient customer service focused professionals to join our team here in Brisbane. Insurance or Claims experience is not necessary, we are looking for candidates that have a genuine passion for helping our customers and thrive in a fast paced environment.

The role

Working as a Commercial Motor Insurance Claims Officer your primary responsibility is to provide a customer focussed efficient and cost effective claims service.  This is a versatile phone based Claims Officer  role where you will be dedicated to helping our customers when they need us to make things right again and will see you become an advocate for the Suncorp Motor Claims Service. This is a unique call centre environment where you are responsible for making decisions for our customers and progress their claim at every opportunity.

Duties include:

  • Inbound and outbound calls from customers, suppliers and intermediaries relating to commercial claims.
  • Lodging new commercial claims and managing existing claims through the team management process.
  • Providing timely claim updates to customers, intermediaries and claims stakeholders.
  • Reviewing reports to identify next steps for the claim.
  • Communicating with various internal and external stakeholders
  • Using Product disclosure statements to determine claims acceptance.
  • Resolving internal and external issues and complaints
  • Recording accurate claims information into claims management systems.

To be considered for the role you will have previous customer service experience. You approach must support our business focus in reducing our customers effort and identify the best outcome for both the customer and the company. You will also have:

  • Experience in showing resilience to change and a high pressure environment
  • Be a champion of change and have a can do attitude
  • Demonstrated passion for delivering exceptional customer outcomes, and identify opportunities to reduce customer effort.
  • Demonstrated history of taking ownership and resolving customer issues
  • Ability to demonstrate a clear approach to decision making where all relevant factors are taken into account.
  • Superior time and workload management skills and ability to prioritise
  • High attention to detail
  • Be a strong team player
  • Ability to clearly and confidently negotiate with Customers and stakeholders
  • Strong computer literacy with the ability to learn multi platform claims systems. 


In return, Suncorp offers outstanding conditions including competitive salary, exceptional employee benefits, and a flexible working environment with plenty of diversity and genuine career progression for the right candidates after a qualifying period and you'll be supported by people who are experts in their field.

We are looking for driven and passionate professionals from various industries and skill sets so if you are a great team player, have a strong commitment and a high degree of integrity to help meet and exceed customer expectations, are resilient and resourceful we'd love to hear from you. For further information please contact our resourcing partner on 02 82269659.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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