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Apply now Job no: 638111
Work type: Permanent Full Time
Location: Sydney - Inner Suburbs & CBD
Categories: Banking, Insurance, Team Member, A 3

Customer Experience Host

Customer Experience Host – Sydney Flagship Store


Be a part of the most exciting financial services team in Sydney Pitt Street Mall!

  • Are you technologically savvy?
  • Can you think outside the box?
  • Do you enjoy making a difference in customer’s lives? YES? Then keep reading!


Our customers’ needs have changed and WE CARE, so we’re creating a space where simplicity, flexibility, technology and design converge to help us build deeper relationships with our customers that creates value for their every day. We’ll provide an experience for our customers and give them the tools and knowledge to develop confidence, independence and financial autonomy. This store includes a fully functional financial services space, where we can cater to a wide range of customer needs through our portfolio of brands. If you would like to see more about the store check-out this video https://vimeo.com/233273674

Why You?

  • You have proven customer experience skills, you listen to the customer, you think like the customer and you are passionate about helping the customer.
  • You like to take action and deliver – ensuring the customers’ needs are always met.
  • You are curious and have the courage to try new things, be different and learn.
  • You enjoy a constantly changing environment.
  • You thrive on change and will challenge the status quo to come up with innovative ideas and new ways of doing things.
  • You are a problem solver who likes to think outside the box and use your creativity.

The Role

You will work in an innovative customer service environment exploring each customer’s unique needs and thinking creatively to connect with them and provide solutions to their needs. The needs will span across many differing financial services and brands, allowing you to connect the customer to the right products.

The Details

You’ll be providing customers a convenient, interactive 7 days a week experience working in a rotating roster. This role does require you to work some weekends. The solutions you provide will vary between banking, insurance, with knowledge across a network of brands such as Suncorp, AAMI, APIA & GIO and adherence to risk and compliance management. You’ll have great work life balance with the ability to swap shifts and have some weekdays scheduled off.

  • Competitive salary with excellent employment benefits
  • Ongoing development and career progression opportunities
  • Diverse and inclusive environment
  • Flexi part time options available
  • Employees are required to attend 7 weeks full time training
  • Weekend availability is required

Are you keen to become part of our innovative customer service environment? If your answer is YES, click apply or contact Jack Millar on 02 8226959. We’re shortlisting immediately and making selections from next week so don’t wait, apply now!

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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