Welcome to the Suncorp Group Recruitment website

Filter results

Work type

Locations

QLD

Categories

Job Type
Leader Profile
Payband (Suncorp employees only)

Applicant sign-in

Check on the progress of your application

Sign in here

Agency sign-in

Submit and View status of applicants to Suncorp

Sign in here

Contact us

Email: recruitment@suncorp.com.au

Find Us

Find Suncorp Careers on:

Apply now Job no: 638094
Work type: Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Banking, IT, Marketing & Communications, Project Management, Team Member, Pay Band 4


Online Experience Specialist

  • Brisbane or Melbourne location
  • Join the Banking & Wealth Online Experience team to help us drive forward our large program of work
  • Work in an empowered team who have clear direction and accountability
  • Exposure to, and supported by the entire eCommerce eco system
  • Permanent role

 The Role

 We have an exceptional opportunity for you to join a high performing team of passionate eCommerce champions that prides itself on delivering incredible customer experiences online.

 The Banking & Wealth Online Experience team aspires to connect with customers through amazing digital experiences by continuously improving the Banking & Wealth websites making them the digital destination for the moments that matter. 

You will improve the Banking & Wealth website experiences with a focus on enhancing the appeal of the Banking offering, enabling and accelerating personalisation, uplifting useability, uplifting capability and digitising interactions, while supporting other functions within the Group to deliver the Group’s strategic priorities. As the Product Owner of Banking & Wealth websites you will be responsible for the user experience including the prioritisation of enhancements.

 Key Responsibilities

  • Provide insights and recommendations to lift sales and conversion rates
  • Responsible for optimising Banking & Wealth website experiences, maintaining website usability and compliance standards across each website
  • Partner with eCommerce UX, Content Management, Content Production teams to ensure websites and digital flows are continuously improving the customer experience and customer usability to enable the delivery of sales targets
  • Partner with SEO teams to ensure website visibility is continuously improving
  • Partner with eCommerce Channel optimisation to ensure a consistent and seamless experience between website and application
  • Partner with Technology, Data & Labs delivery teams to prioritise digital enhancements

Skills & Attributes

  • Proven ability to deal with and influence stakeholders at all levels within an organisation
  • Experience in managing successful, performance-based programs (ideally client side)
  • Extremely well self-directed and motivated; whilst we have a vision and a roadmap to get us there, you’ll be a key contributor in evolving and maturing our strategy
  • Understanding of the customer centred/human centred design and thinking
  • Ability to initiate and manage change
  • Strong relationship and influencing skills
  • Excellent planning, prioritising and organising skills
  • Some experience in online customer experience and information design (desired)
  • Tertiary qualifications, preferably in a Business, eCommerce, Information Technology or Marketing related discipline (desired)

Culture

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. 

If this role sounds like the challenge you have been looking for please apply online today. For a confidential discussion please call Neha Agarwal on 02 8121 9477. 

 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

Back to search results Apply now Refer a friend