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Apply now Job no: 637567
Work type: Permanent Full Time
Location: Adelaide
Categories: Call Centre, Contact Centre, Team Member, Pay Band 3


Claims Advisor

Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation, including GIO. We have a down-to-earth and open culture, with leaders and mentors who are accessible and willing to help you develop. Our team of 14,500 people enjoy a wide range of health and wellbeing opportunities and give back to the community through fundraising, volunteer days and community grants. At Suncorp, we know the key to our future is you.

We currently have an exciting opportunity for a Claims Specialist to join our team in Adelaide. In this role you will be responsible for delivering superior customer service and enhance brand reputation by being accountable for claims cost through sound decision making.

The Role:

  • Actively assist in times of  major events and catastrophes in accordance with Event Response Management
  • Part of the Specialist Motor Team managing caravan, motorhome and boat claims across all brands.
  • Ensure our customers are proactively kept informed with accurate and clear information of claim progression and manage expectations
  • Develop a clear understanding through effective listening of each customers claim and circumstance
  • Action claims in accordance with customer service expectations and service level agreements Effective decision making to ensure the best outcome for the customer and the company Maintain up to date records in regards to all activity on the claim
  • Customer and Stakeholder complaint resolution
  • Ensure each claim interaction progresses the claim as far as possible towards completion
  • Minimising the need for further rework or repeat contact from customers
  • Interpret product disclosure statements
  • Action claim correspondence (written and verbal) within service level agreements
  • Input data into all required systems in a timely and accurate manner
  • Adherence to the principles expressed in the General Insurance Code of Practice
  • Ability to determine claims decision within policy guidelines then communicate and maintain the decision
  • Adhere to compliance requirements and corporate policies and processes relating to the claims administration
  • Identify underwriting issues and ensure potential risks are identified and relevant stakeholders are aware of the associated risks

About You:

  • Knowledge of general insurance products
  • Experience in a customer service environment and exceptional customer service skills.
  • Previous claims handling/insurance experience and product awareness is preferable but not essential
  • Computer literacy and navigational skills around multiple systems in a windows-based environment, including the Microsoft Office suite and with mainframe systems
  • Confidence in decision making
  • Effective conflict resolution skills
  • Skilled in negotiation, settlement and finalisation skills
  • The ability to interpret policies, cause interpretation and advanced in solution promotion

If you are resilient and have a high level of customer focus than send you application through today by clicking the apply button now.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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