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Apply now Job no: 637418
Work type: Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: IT, First Line Leader


Delivery Manager - IT Command Centre

About the role

We are looking for a highly motivated, structured leader who wants to make a difference and take a team of highly skilled IT professionals to the next level. If you are driven and love to achieve results, then this is the role for you.  You will grow in your leadership skills working in a dynamic environment and be exposed to a vast array of experiences.  You will have the opportunity to raise your profile as a member of the wider IT leadership team performing a pivotal role working across all Suncorp’s application and infrastructure technology teams. 

As the Delivery Manager for Suncorp’s IT Command Centre, you will be responsible for ensuring your team delivers high quality services to our internal customers managing a 24x7 National IT Operations Centre that provides notification and real-time batch services to all of Suncorp’s applications and infrastructure technology teams across Australia and New Zealand.  You will also have the accountability for managing Suncorp’s Enterprise wide Batch Management system.  

Key responsibilities of the role will include

  • Managing a 24x7 National IT Command Centre servicing Australia and New Zealand.
  • Control-M platform support and maintenance including determining the future direction of the platform.
  • As required participating in 24x7 critical incident events to ensure a timely and successful service restoration.
  • Provide technical advice and thought leadership to senior management and internal customers with a view to influence strategy aligning the delivery of technical solutions that drives innovation through business outcomes.
  • Work closely with other leaders and Project Managers to deliver initiatives utilising appropriate structured methodologies.
  • Empower team members to be self-actualised, prioritising workload, balancing lights-on platform responsibilities with customer deliverables.
  • Provide coaching, mentoring and professional development opportunities to ensure all team members are growing in line with their career development goals.
  • Manage team operations, including portfolio planning, resource workload, financial governance, processes, procedures and risk management.

As the ideal candidate, you will possess the following

  • Tertiary Qualification in Information Technology (mandatory)
  • Tertiary Qualification in Management (desirable)
  • At least ten (10) years’ appropriate IT industry experience (mandatory)
  • At least ten (10) years’ experience in leading a technical team (mandatory)
  • At least five (5) years’ experience in IT Operations, IT Service Management or platform ownership roles in a large organisation (mandatory)
  • Excellent knowledge/experience in the ITIL framework.
  • Excellent knowledge/experience in IT delivery methodologies or project management.
  • Proven capability in contributing to the strategic direction of an organisation.

About the benefits

  • Enjoy a competitive remuneration package including excellent corporate benefits
  • Access to a range of flexible ways of working.

For more information, please contact Phil Jarratt in the Recruitment Team on Phillip.Jarratt@suncorp.com.au.

 PD - Delivery Manager - TDL Command Centre.pdf

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time

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