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Apply now Job no: 637380
Work type: Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Insurance, Team Member, Pay Band 4

Senior Claims Advisor

  • Proactively manage a portfolio of CTP claims
  • We will consider backgrounds in Personal Injury (Workers Comp, CTP etc)
  • Brisbane location 

The Role

Due to exciting internal progression we have an opportunity for a Senior Claims Advisor to join our CTP Claims business.

This busy and varied role will see you managing a portfolio of CTP claims from inception, investigating liability, providing reasonable and appropriate treatment and rehabilitation, gathering and analysing medical and financial documentation, assessing the value of the claim and negotiating settlement.

Key Responsibilities

  • Proactively manage a portfolio of claims in accordance with legislative, regulatory and procedural guidelines to achieve cost effective and timely claim resolution.
  • Effectively utilise computer systems and technology to manage work, time and processes.
  • Consulting with internal stakeholders to discuss and seek advice in relation to claims decisions and file direction.
  • Build, enhance and maintain quality relationships with all internal and external customers to ensure customer expectations are met and exceeded.
  • Requirement to work autonomously and as part of a team.
  • Effectively communicate decisions and negotiate to achieve successful outcomes.
  • Develop skill sets and expand knowledge through mentoring and attending internal and external training/seminars.

Skills & Experience

  • At least 3 years’ experience with managing a portfolio of claims and/or Personal Injury experience.
  • Tertiary qualification in Business, Commerce, Law, Insurance or related filed - Desired
  • Proven ability to communicate and build rapport with various stakeholders
  • Strong problem solving and resolution capabilities
  • Confidence in negotiating and decision making
  • Ability to interpret complex information and respond by developing appropriate actions
  • High standard of written communication across traditional and electronic communication media
  • Display behaviours that contribute and drive a positive culture.


  • Flexible working arrangements
  • Up to 25% off insurance, Banking, superannuation
  • Discounted home Loan and Personal Loan rates
  • Employee share scheme
  • Study Support, Employee Referral Program ($600), Years of Service Recognition

About the Company

Suncorp Group Limited is a top 20 ASX-listed company with $96 billion in assets. The company has evolved into a unique franchise, delivering highly-valued banking and wealth, and insurance products and services across Australia and New Zealand.


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

If this role sounds like the challenge you have been looking for please submit an application online today.



Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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