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Apply now Job no: 637115
Work type: Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: IT, First Line Leader


Delivery Manager

Suncorp Group includes leading general insurance, banking, life insurance and superannuation brands in Australia and New Zealand. The Group has 13,500 employees and relationships with nine million customers. Suncorp Group is a top 20 ASX-listed company with $96 billion in assets and aims to create engaging and simple propositions that focus on meeting customer needs and enabling them to manage their financial journey seamlessly.

About the role

Technology Data Labs (TDL) is a department that operates as an Agile team that simplifies, differentiates, innovates and delivers for Suncorp. We design unique and innovative banking and insurance product solutions and technology platforms that deliver value for our customers.

The Traffic and Connectivity Delivery Manager is responsible for leading end-to-end global teams to deliver technology-enabled products, initiatives and/or services specifically related to the enterprise network and data centres. Employing a coaching and mentoring approach, Delivery Managers empower teams to take accountability for their delivery, risks and issues utilising lean and agile methods. Creating the environment for teams to be highly engaged and enabled, Delivery Managers focus on enhancing team performance and removing blockers.

Key responsibilities of the role will include

  • Ensure that the delivery teams purpose and objectives are clear and linked to the broader Group vision, strategy and customer roadmap.
  • Work closely with Iteration Managers, Project Managers and other leaders to deliver initiatives and products utilising lean and agile project management methods.
  • Coach and empower delivery teams to take accountability for delivery, risk and issue management and assisting by removing blockers.
  • Application and/or Platform ownership including facilitation of critical incident management and technical roadmaps.
  • Empower and support product owners and delivery teams to invest in application health, balancing application and platform ownership responsibilities with project delivery.
  • Provide coaching, mentoring and professional development opportunities (i.e cross-skilling and role exposure) for team members in line with career development plans.
  • Proactively manages and addresses performance issues in delivery team members.
  • Provide technical advice and direction to teams and customers with a view to inform business strategy, and deliver technical solutions, that drives innovation and business outcomes in an Agile way of working.
  • Manage team operations, including portfolio planning, resource, financial and risk management.
  • Accountable for the 24-hour operational management and support of the data centres and core network.

As the ideal candidate, you will possess the following

  • At least five (5) years’ experience in leading and developing a high performing technical delivery team in an Agile environment
  • People Leadership – excellent skills in leading a team including coaching, providing feedback and having performance conversations
  • Experience within IT operations and application ownership in a large organisation
  • Ability to contribute to and understand strategic perspectives and translate into tactical actions
  • Excellent interpersonal and communication skills that will enable you to build relationships and work in partnership with key stakeholders
  • Demonstrated learning agility and ability to rapidly adjust to new contexts, technologies and trends
  • Able to create effective team environments for people to innovate and learn
  • Experience in program management or project management, with the ability to manage several projects concurrently
  • Working knowledge of the operations of a financial institution (desirable)
  • An understanding of information technology and technology trends and issues

The Suncorp culture

This is a place where you can make a difference in our customer's lives through the work you do.  We are down-to-earth and open, and our focus is firmly on what you do, not when and where you work.  Positively impacting the community is important to us and you can give back through fundraising, volunteer days and grants. 

About the benefits

  • High performing, collaborative team environment where professional development and career progression is actively supported in a top ASX-20 listed company
  • Enjoy a competitive remuneration package including excellent corporate benefits and performance related bonus scheme. 
  • Access to a range of flexible ways of working.

If this sounds like you then please click on the apply now button. 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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