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Find Suncorp Careers on:

Apply now Job no: 636903
Work type: Permanent Full Time
Location: Brisbane - Inner Suburbs & CBD
Categories: Insurance, First Line Leader, Pay Band 5

Leader, CTP Claims


  • Lead, coach and develop a claims team in fast paced, high volume claims team
  • Work with Executive Manager on strategies that lift capability of Claims teams
  • Brisbane Location 

Our Culture:

This is a place where you can make a difference in our customer’s lives through the work you do. We are down-to-earth and open and our focus is firmly on what you do, not when and where you work. Outcomes matter. Positively impacting the community is important to us and you can give back through fundraising, volunteer days and grants.

The Role:

As the Leader, you will provide purposeful leadership and direction to create a high performing team environment, providing oversight and management of operational/strategic activities in line with divisional objectives.

You must provide outstanding leadership through role modelling, consistent coaching at all levels to strengthen skills and productivity; and drive activities that build team engagement and employee satisfaction.

Key responsibilities:

  • Motivate, develop, empower and engage team members to drive results and create a high performing team.
  • Collaborate and engage with other Team Leaders to create a plan to drive performance of the team and/or create claims segment plan that delivers team results against the divisional strategy
  • Manage day to day workflow; resources, productivity and efficiency, ensuring performance objectives are met.
  • Monitor team and departmental results (within an operational excellence framework) promoting individual ownership of performance and development
  • Collaborate and engage with Technical Advisor and Injury Management Advisor to identify and implement technical development opportunities for team members.
  • Seek advice/input from Technical Advisor and Injury Management Advisor regarding complex technical decisions and issues.
  • Regularly review and monitor team and individual performance seeking input from key stakeholders. 

Required qualifications/experience:

  • At least 5 years’ experience leading a team of people or demonstrated abilities to lead and engage others
  • Proven track record in coaching and mentoring team to consistently drive high performance culture and achievements
  • Innovative and solutions driven
  • Excellent communication skills
  • Excellent time management skills
  • Experience in Personal Injury Management
  • Degree in business, Commerce or related field -Desired 


If you are seeking a long-term sustainable career, Suncorp will provide you with the tools to develop your career and invest in the future.

You will benefit from joining a dynamic team who are motivated and professional about what they deliver to clients, with a strong focus on execution and who are afforded autonomy and accountability in their day-to-day work.

If this sounds like you, apply online today.



Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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