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Apply now Job no: 636658
Work type: Permanent Full Time
Location: Melbourne - Inner Suburbs & CBD
Categories: Insurance, Team Member, Pay Band 3


Investigations Review Officer

Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation, including AAMI, Shannons, GIO, Suncorp Insurance, Bingle & Apia. We have a down-to-earth and open culture, with leaders and mentors who are accessible and willing to help you develop.  Our team of 14,500 people enjoy a wide range of health and wellbeing opportunities and give back to the community through fundraising, volunteer days and community grants.

We currently have an exciting opportunity for an Investigation Review Officer to join our Insurance team. We have multiple positions available on a 12 month contract in our Melbourne office. The role involves the investigation, coordination and management of suspected fraudulent claims to minimise claims costs and reduce any possible exposure to fraudulent activity.

Key responsibilities will include – but will not be limited to:

  • Conducting telephone recorded interviews, completing relevant searches, requesting supporting documents and conducting other enquiries to determine the legitimacy of claims referred to Investigations.
  • Analysing information obtained accordingly
  • Providing clear specific instructions to External Investigators to conduct further enquiries and report back on findings to enable correct decisions to be made in a timely manner
  • Documenting claim decisions and notifying customers of those decisions in writing
  • Making appropriate decisions on claims taking into account all relevant information available
  • Building relationships and liaising with external authorities and law enforcement agencies to make relevant enquiries and referrals
  • Working closely with stakeholders to ensure and promote strong working relationships

The successful candidates will have exceptional customer service, administrative skills with a high level of accuracy, attention to detail and great time management skills. IROs need to be comfortable with the Suncorp Group's various systems, have a proven background in the area of concise reporting, great negotiation skills and a background that demonstrates your ability to manage a variety of stakeholders.

Candidates will be shortlisted against the following criteria; therefore you must be able to demonstrate the following:

  • Exceptional customer focus – internal and external
  • Knowledge of Insurance Contracts Act and General Insurance Code of Practice highly regarded
  • High level written and verbal communication skills
  • High level organisational and time management skills
  • Analytical thinking

If you are a highly engaged individual who is motivated by the idea of a new challenge, then please put your application in today, for more information or contact Harry Moss on 02 8226 9659.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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