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Apply now Job no: 635260
Work type: Permanent Full Time
Location: Sydney - Inner Suburbs & CBD
Categories: Insurance, Team Member, Pay Band 4

NSW CTP Injury Management Advisor

  • Ensure quality decisions are made within claims management
  • Support Injured NSW CTP Claimants
  • Mentor and coach Claims Advisors
  • We offer flexible working arrangements 

The Role

You are paramount to ensure the quality of the decision-making process within claims management and promoting consistency in approach and compliance to legislation.

You will be responsible in providing clinical and injury management technical expertise to assess NSW CTP personal injury claims for treatment and rehabilitation requirements as well as being accountable for the coaching and mentoring of the Claim Advisors.

Key Responsibilities

  • Provide clinical and injury management technical expertise to assess personal injury claims
  • Assess and advise on appropriate treatment and rehabilitation requirements
  • Coach Claims Advisors to ensure a sound understanding of Injury Management is applied when making decisions
  • Engage with service providers, claimants, solicitors and claims staff
  • Influence effective claims strategy though timely and cost-effective intervention
  • Support the team leader to identify development opportunities and trends to improve individual and team performance
  • Ensure appropriate implementation of legislative guidelines and schedules into the business
  • Engage with other Injury Management Advisors for complex decision making, advice and feedback
  • Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives

Skills & Experience

  • Allied health background and qualifications - mandatory
  • 3+ years hands-on face-to-face clinical injury management experience ideally coupled with additional Occupational Rehabilitation experience
  • Prior Workers Compensation/CTP/Return to work experience
  • Ability to build rapport and communicate complex information with a variety of stakeholders including staff and allied health professionals
  • Ability to coach and mentor Claims staff to build technical knowledge and expertise
  • Strong commitment and a high degree of integrity to help meet and exceed customer expectations


  • Flexible working arrangements
  • Up to 25% off insurance, Banking, superannuation
  • Discounted home Loan and Personal Loan rates
  • Employee share scheme
  • Study Support, Employee Referral Program ($600), Years of Service Recognition

About the Company

Suncorp Group Limited is a top 20 ASX-listed company with $96 billion in assets. The company has evolved into a unique franchise, delivering highly-valued banking and wealth, and insurance products and services across Australia and New Zealand.


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

If this role sounds like the challenge you have been looking for please submit an application online today.


Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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